Refund policy
Thank you for shopping at Essenzza. We appreciate your trust in our products and strive to provide the best quality and customer experience possible.
Please read this Return & Refund Policy carefully before making any purchase.
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1. Returns
We accept returns within 7 days of receiving your order, provided that:
The item is unused, unopened, and in its original packaging.
The product is in the same condition as received.
You provide a valid proof of purchase (order number or receipt).
Non-returnable items:
For hygiene and safety reasons, the following products cannot be returned:
Perfumes and personal care products that have been opened or used.
Customized or promotional items.
Gift boxes once opened.
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2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 5–10 business days, and a credit will automatically be applied to your original payment method.
Shipping fees are non-refundable unless the return is due to a wrong or defective item sent by us.
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3. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item, please contact us at sales@essenzza.net within 3 days of receiving your order.
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4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery by sending photos and your order details to sales@essenzza.net.
We will arrange a replacement or refund at no additional cost.
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5. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
📧 Email: sales@essenzza.net
🌐 Website: https://essenzza.net