Terms of service

Welcome to Essenzza (“we,” “our,” or “us”).
These Terms & Conditions govern your access to and use of our website https://essenzza.net and any related services or platforms (including our social media pages and communications).
By using our website, you agree to these Terms & Conditions in full.
If you disagree with any part of these terms, please do not use our website.
1. Overview
Essenzza is an online store specializing in men’s fragrances, leather bags, accessories, and personal care products.
Our goal is to provide customers with high-quality products and a smooth, reliable shopping experience.
By using our website, you confirm that you are at least 18 years old, or you are accessing the site under the supervision of a parent or legal guardian.
2. Use of the Website
You agree to use Essenzza.net for lawful purposes only.
You must not:
Violate any applicable laws or regulations.
Attempt to gain unauthorized access to the site or its servers.
Engage in fraudulent, abusive, or harmful activity.
We reserve the right to suspend or terminate access to users who misuse the website.
3. Orders and Payments
All prices are listed in IQD
When you place an order, you will receive confirmation via email or WhatsApp.
We reserve the right to cancel or refuse any order for reasons such as suspected fraud, stock unavailability, or incorrect pricing.
Payments can be made through the available methods on our website or upon delivery (if supported).
4. Shipping and Delivery
We offer delivery services across Iraq and selected regions.
Delivery time varies depending on your location and product availability.
Shipping fees, if applicable, are displayed during checkout.
You will receive a notification once your order is shipped.
5. Returns and Exchanges
Customer satisfaction is our top priority.
Items may be returned or exchanged within 3–7 days of receiving your order, provided they are unused and in original packaging.
Fragrances, grooming, and personal care items cannot be returned if opened or used, for hygiene reasons.
To request a return or exchange, please contact us via sales@essenzza.net or WhatsApp within the return window.
6. Intellectual Property
All materials on Essenzza.net — including text, images, logos, product descriptions, and design — are owned by Essenzza and protected by copyright and trademark laws.
You may not copy, modify, distribute, or reuse any content without our written permission.
7. Limitation of Liability
Essenzza is not liable for:
Any indirect or consequential damages resulting from product use or delivery delays.
Minor variations in product color, scent, or packaging due to lighting or manufacturing changes.
Issues caused by third-party delivery services.
All products are sold “as described,” and we strive to ensure all descriptions are accurate and clear.
8. Privacy
Your personal information is handled with care and protected according to our Privacy Policy.
By using this website, you consent to the collection and use of your information as outlined in that policy.
9. Modifications
Essenzza reserves the right to revise or update these Terms & Conditions at any time.
Changes will take effect once posted on this page, and the updated date will be reflected above.
By continuing to use the website after changes are made, you agree to the revised terms.
10. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us:
📧 Email: sales@essenzza.net
🌐 Website: https://essenzza.net
📍 Business Name: Essenzza